Refund Policy

Effective 15 October 2026

Each report is written for you and delivered within minutes, so we can't take it back once you have it. That's why refunds are tied to delivery, not to a change of mind.

When you get a refund

• Your report wasn't generated, or never reached you, and we can't fix it within 48 hours of you telling us.
• Your report is incomplete or unreadable because of a fault on our side, and we can't replace it within 48 hours.
• You were charged more than once for the same report.

In these cases you get a full refund of the amount charged.

When you don't

Once a complete report has been delivered, we don't refund because you changed your mind or disagree with what it says.

How to ask

Email hello@alignedlife.live with the subject “Refund”, from the email address you used, within 14 days of your purchase. Include the order number from Paddle's receipt email if you have it, and tell us what went wrong. We reply within two working days.

Payments are processed by Paddle, our Merchant of Record, so approved refunds are paid by Paddle to your original payment method. How long it takes to appear depends on your bank or card provider.

Your legal rights

This policy doesn't limit any rights you have under the consumer law of the country where you live. Where the law gives you more, that applies instead. Paddle may also review refund requests under its own buyer terms.